Being promoted to manage people you once worked alongside—or are friends with—can be one of the most challenging transitions in a career.
This course supports leaders to shift from “mate” to manager/supervisor while maintaining trust, fairness, and strong working relationships.
Participants learn how to set boundaries, manage performance, handle difficult conversations, and lead with credibility—without damaging friendships or team morale.
The purpose of this topic is to introduce participants (managers/supervisors) to the theory on conflict, and how to develop the skills needed to assist them in dealing with conflict and difficult people in your work setting.
Does your business want to eliminate time wasters? This topic identifies and develops time management skills to assist participants in ensuring the efficient use of equipment, materials and people, and focusing their time on the tasks most critical to achieving long-term goals.
This one-day, face-to-face program equips supervisors, leading hands, and frontline managers with the essential leadership, change management, and continuous improvement skills required to drive team performance and operational excellence.
The course is highly practical.
This two day program covers practical tools and techniques that every leader needs. Leading Hands and Supervisors will be introduced to the essential elements of leading people at work and ensuring compliance with relevant workplace legislation.
This is a grassroots introduction program that helps participants successfully transition from worker to the Leading Hand role. The program aims to create a level of self-awareness around one’s own behaviours and the subsequent impact on team members. Participants will develop some basic communication skills and techniques and learn how to get the best out of their team. They will discover how to get the work done through planning and assigning tasks and how to apply effective consultation processes in the workplace to solve work related issues.
This one-day, face-to-face program equips supervisors, leading hands, and frontline managers with the essential leadership, change management, and continuous improvement skills required to drive team performance and operational excellence.
The course is highly practical.
This program is designed to equip your managers to manage poor performance and misconduct in a legally compliant way and minimise the risk of successful claims being made against your business.
The course has been broken down into short sessions and is structured so you will attend 3 x 1.5 hour sessions over a three week period.
This course is designed to introduce supervisors and managers, who have some practical experience, to the essential elements of leading people at work. This includes both the practical exploration of tools and techniques that every leader needs, as well as the critical aspects of being a leader. Here, participants will be asked to reflect on their own behaviours, and in doing so, establish a level of self-awareness needed to be successful in any managerial capacity.
This one-day, face-to-face program equips supervisors, leading hands, and frontline managers with the essential leadership, change management, and continuous improvement skills required to drive team performance and operational excellence.
The course is highly practical.
Today’s workplaces commonly include four generations working side‑by‑side—each bringing different values, communication styles, and expectations.
This course equips participants with practical strategies to build trust, reduce conflict, and leverage generational diversity to improve performance, engagement, and collaboration.
Participants will gain insight into generational perspectives while developing skills to communicate more effectively, adapt leadership style, and work productively across age groups.
This one-day, face-to-face program equips supervisors, leading hands, and frontline managers with the essential leadership, change management, and continuous improvement skills required to drive team performance and operational excellence.
The course is highly practical.
A toolbox meeting is used to inform employees on topics related to the safety, operational matters, quality, and productivity.
An effective toolbox meeting is one of the most vital methods of proactive communication and consultation within any organisation. However, sometimes these meeting fall short of the mark bringing significant risk.
These programs will introduce or equipe your leading hands, supervisors or managers with the techniques and skills needed to plan and conduct effective and productive toolbox meetings.
This one-day, face-to-face workshop equips apprentice supervisors to understand the apprentice system, navigate competency based completion, along with essential coaching & mentoring skills.
This is a highly practical course.
This two day program covers practical tools and techniques that every leader needs. Leading Hands and Supervisors will be introduced to the essential elements of leading people at work and ensuring compliance with relevant workplace legislation.
